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Refund Policy

30 Day Satisfaction Guarantee - Limitations and Exceptions Apply*

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges.

Two Ways to Return a Product

  1. Items purchased in-store or online can be returned to any DMX Music Center store. Just bring a copy of your order confirmation email or the packing slip you received with your order. Credit will be issued immediately. If you return your product in-store, you can avoid paying return shipping charges and will not need a return authorization code. For the latest information on store status and hours, please check stores.

  2. Ship the item to us. You must have a return authorization code, which you can obtain by calling 714-659-8806 or emailing dmxmusiccenter@gmail.com. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.

 

*Limitations and Exceptions to Extended Return Period

Returns of the following products must be made within 7 days of purchase - Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines.

Returns of the following products must be made within 3 days of purchase – Vintage instruments.

The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders and items we don’t stock.

The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

Abuse of Return Privileges

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

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